LAST UPDATED November 1st, 2025

Introduction

Silent Directive, LLC (“Silent Directive,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, interact with our services, or participate in our SMS/text messaging program.

By using our website or services, you agree to the terms of this Privacy Policy.

1. Information We Collect
We may collect the following categories of information:

1.1 Personal Information

Information that identifies you or can be reasonably associated with you, such as:

• Name

• Email address

• Phone number (including mobile number)

• Mailing address

• Billing information

• Any information you provide through forms, checkout pages, or communication with us.

1.2 Mobile Information & SMS Consent Data

• When you opt in to receive SMS/text messages from Silent Directive, we collect:

• Your mobile phone number

• SMS opt-in status and consent timestamp

• Message delivery/interaction data (e.g., whether a message was delivered or opened)

We do NOT share, sell, or rent mobile numbers, SMS consent data, or SMS interaction data with third parties for their own marketing or promotional purposes.

Mobile information may only be shared with SMS providers or carriers solely for the purpose of delivering messages.

1.3 Technical & Usage Data

We may collect:

• IP address

• Device type

• Browser type

• Cookies and tracking technologies

• Pages you visited

• Time spent on the site

• Referring URLs

• General analytics data

1.4 Automatically Collected Data

Our systems may automatically record certain information to improve performance and enhance user experience.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To operate and manage our website and services

• To provide customer support and respond to inquiries

• To send transactional and service-related communications

• To send marketing communications via email or SMS only if you have provided consent

• To send appointment reminders, confirmations, and service updates

• To personalize your experience

• To analyze usage and improve our products/services

•To prevent fraud and ensure compliance with applicable laws

Marketing Communications

If you opt in, we may use your email or mobile number to send promotional offers, updates, and marketing messages.
You may opt out at any time by:

• Clicking “unsubscribe” in emails

• Replying STOP to SMS messages

3. SMS/Text Messaging Policy (A2P Compliance)

Silent Directive offers an SMS/text messaging program that sends service updates, reminders, alerts, and promotional messages (if you consent).

By opting in, you agree to receive automated text messages to the mobile number you provide.

Key SMS Terms

• Message frequency may vary

• Message and data rates may apply

• You can opt out anytime by replying STOP

• For help, reply HELP or contact us at [your email]

• Your mobile data will never be shared with third parties for their own marketing

• This section ensures compliance with CTIA, TCPA, and carrier requirements.

4. How We Share Your Information

We do not sell, rent, or trade your personal information.

We may share limited information with third parties only in the following situations:

4.1 Service Providers

We may share data with trusted vendors who perform services on our behalf, such as:

• Payment processors

• Hosting providers

• Email/SMS delivery platforms

• Analytics companies

• Customer support tools

Important A2P Requirement:
Text messaging originator opt-in data, phone numbers, and SMS consent information are not included in these categories and are only shared with SMS carriers/providers solely to deliver messages.

4.2 Legal Requirements

We may disclose information if required by law, subpoena, or government request.

4.3 Business Transfers

If we undergo a merger, sale, or acquisition, your information may be transferred as part of the transaction.

5. Data Security

We implement administrative, technical, and physical safeguards to protect your personal information from unauthorized access, loss, misuse, or alteration.
However, no transmission over the internet is 100% secure, so we cannot guarantee absolute protection.

6. Data Retention

We retain your information only as long as necessary to:

• Provide services

• Comply with legal obligations

• Resolve disputes

• Maintain business records

• SMS consent data may be stored to demonstrate compliance with TCPA and carrier requirements.

7. Your Privacy Rights

Depending on your location, you may have rights such as:

• Accessing your personal information

• Updating or correcting information

• Requesting deletion of your data

• Opting out of marketing emails and texts

• Restricting data processing

• To exercise any rights, contact us at: [email protected]

8. Cookies & Tracking Technologies

We may use cookies, pixels, tags, and analytics tools to:

• Improve website performance

• Personalize offers

• Track engagement

• Measure advertising performance

• You can modify your browser settings to block cookies if you prefer.

9. Third-Party Links

Our website may contain links to third-party websites or services.
We are not responsible for their privacy practices.

10. Children’s Privacy

Our website and services are not intended for children under 13.
We do not knowingly collect data from children.

11. Updates to This Privacy Policy

We may update this Privacy Policy at any time.
Changes will be posted on this page with the “Last Updated” date.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, contact us at:

Silent Directive, LLC
Email: [email protected]
Address: 30 N Gould St. Ste R Sheridan, WY 82801